Information Services only supports computer hardware, printers and smartphones that have been purchased through IS.
Any equipment purchased by any other means will not be supported by IS.
PCs, printers and smartphones
IS can provide staff with PCs, laptops, and the like from the standard hardware range:
Desktop: Information Services recommends minimum standards for desktop equipment.
Printers: A wide selection of supported printers, to cater to different printing requirements is also provided.
Smartphones: IS provides a support service for approved portable devices/smartphones purchased through IS. All devices costs are charged to the relevant department.
The approved devices function as phones, while also enabling staff to access their email, Outlook calendars and limited access to the internet from both on and off campus.
The device will be purchased through and pre-configured by IS. Note that this smartphone service is currently available only to Central Administration staff, and that only smartphones purchased through IS under this program will be supported by the IS Service Desk.
All standard laptop and desktop PCs supplied by IS come with a standard suite of software installed. This includes:
- Microsoft Windows 7 Enterprise SP1 x64
- Microsoft Office Professional Plus 2010 x86
- Microsoft Internet Explorer 8
- Frontmotion Firefox
- Adobe Acrobat Reader.
- Sophos Antivirus
Additional software can be requested through the self-service Service Desk. Most software has associated licensing fees which IS will charge to your business area as appropriate.
Citrix is a work-from-home solution provided and supported by IS to allow staff to access their work documents and emails from their home PC. It is a web-based system, and can be accessed through the Internet on any Windows XP machine.
UWA maintains a number of on-site systems which are not directly supported by IS. Support information for these systems can be found at the following links: