Business Information and Technology Services

PC help and support

Further information

Contact IT support

Pheme

Login to self-service Service Desk

Often there are simple solutions to issues with your PC. Sometimes it's as easy as ensuring your computer is plugged in.

However, where the issue is harder to identify, IT can help.

This process is a lot smoother if you have you PC number or machine ID handy.

Your PC number is the unique ID that IT has assigned your PC. This number will be located on a sticker on either the front or top of the PC, and will be of the form:
  • ACSxxx or
  • ADMxxx or
  • ITxxxx

where the x's denote the machine number. This number must be quoted when requesting help from the self-service Service Desk.

Common issues

Power

If you turn the PC on and there is no response:

  • make sure that the monitor is on
  • make sure any of the cables haven't come loose
  • check to see if the power is on
  • Request help from you local IT support group. If reporting to IT, provide your PC number, username and phone number.

Logging on

You will need the username and password supplied by IT to access the computer. This password allows you to log on to the computer and your email using Microsoft Outlook.

When the computer has finished starting up, it presents you with a screen asking you to press Ctrl-Alt-Delete to log on. Hold Control (Ctrl) and (Alt) down then press Delete (Del).

After this, it asks for a username and password, which is the one supplied by IT.

Make sure that "log on to:" is set to ADMIN.

If you have done the steps above and it is failing it may be because your password or username is incorrect. Check your spelling and make sure that you are using the correct case. Ensure you are typing in your Pheme password, and not PeopleSoft, Concept, or any other password.

Computer crash

If your PC isn't responding then your PC may have crashed. However, under Windows XP this is becoming less and less common and is more likely to be just the application.

Press Ctrl-Alt-Delete, select Task Manager, click on the applications tab and the offending program (the program will have 'Not Responding' next to it). Then click 'End Task'.

If this doesn't fix the problem then restart the machine. Press Ctrl-Alt-Delete again, and press the button marked 'Shut Down'.

If it doesn't shutdown then you will have to do it manually by holding the power button in for several seconds or until it turns off. If you are still experiencing problems, then contact your local IT support.

Shutting down

Go to the Start Menu, and select Shut Down. This will bring up a box with a choice of four shut down options, you need to select the Shut Down option and then OK to shutdown the machine.

Remember, always turn off your monitor at the end of the day to save power.

Shutting down or logging off

When you go to the "Shut down Windows" screen and hit the down arrow, you are presented with four options:

  • Log off: means that all your programs will be closed and you will be taken out of Windows, but the PC will not be turned off
  • Shut down: means that you will be taken out of Windows and the machine is turned off
  • Restart: means the machine will be turned off and turned on again
  • Stand by: means that machine will be turned half off, meaning that the machine will effectively be off, although when it begins again it will be as you have left it, programs still running.

Protect your computer

You should "lock" your computer if you are away from your desk for more than 10 minutes. All your programs will be as you left them, but will not be displayed on your screen. No-one is able to access your computer without your password.

To lock your computer, hit Ctrl-Alt-Delete as if you were logging on, then press the button marked Lock Computer.

You can also lock your computer by pressing the Windows Key + L combination (the Windows key typically sits between the Ctrl and Alt keys, and bears the Windows logo).

To unlock the computer, you just hit Ctrl Alt + Delete again, then put in your password.

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Business Information and Technology Services

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Last updated:
Wednesday, 20 June, 2012 3:32 PM

http://www.bits.uwa.edu.au/1837706