Business Information and Technology Services

Service Catalogue

A-Z list of services

 

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z


A

  • Audio and Visual Equipment Hire
  • Audiovisual Systems Consultation and Design

C


D


E


I


M


O


P


R


S


T


U


Further information

Contact Us

Business Information & Techology Services (BI&TS) provide and support a range of services for staff, students and visitors.

Our Services

The Service Catalogue is currently under construction - if the service entry you are interested in is not yet linked, please refer to our existing Services page.

Help & Support

Accounts & Onboarding

Email & Phones

WiFi

Computer Support

Software

Printing Services

Data Storage

Teaching & Venues Support

  • Audio and Visual Equipment Hire
  • Digital Media Editing and Duplication
  • Digital Signage

Professional Services

About

The Service Catalogue is currently under construction - if the service entry you are interested in is not yet linked, please refer to our existing Services page.

What is it?

The BI&TS Service Catalogue provides descriptions of all the services that we offer, together with details on who can access the service, where it's available, and how to get it.

How to use it

Each service has its own catalogue entry, and each catalogue entry is broken down into three main sections to enable quick access to the information you're looking for:


Service Catalogue Example

Section 1 gives a brief description of the service, to allow you to quickly identify if it's the one you're looking for. The "Pillars" are a direct reference to UWA's strategic goals, with the images indicating which pillars the service is in direct support of.

Section 2 contains the bulk of the information pertaining to the service, which is broken down further into the following tabbed headings:

  • About: Gives a brief overview of the service, and its intended use
  • Features and Benefits: Outlines the value of the service (to individuals and the university as a whole), and lists key features which can help you determine if the service is what you’re looking for.
  • Availability and Support: Summarises where the service is available, who can access it, and how it is supported.
  • How do I get it?: Details the necessary steps to obtain and start using the service
  • Related Information: Any applicable policies and regulations, and a listing of related services which might be useful or required
  • Commitments: Describes what’s expected of all parties involved in the use or support of the service, from yourself, to the department that supports you, through to us.
  • Self Help: Provides a listing of FAQs, setup guides and any other relevant documentation that can assist you with getting up and running quickly, without having to contact support staff.

Section 3 provides a list of self service links, which allow you to request access to the service (or specific parts of it) without having to contact anyone directly, and finally, provides a link to the service directly if there's an online presence.

 

Business Information and Technology Services

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Last updated:
Thursday, 6 July, 2017 1:06 PM

http://www.bits.uwa.edu.au/2633943