Business Information and Technology Services

Collaborate

Further information

SELF SERVICE

Collaborate provides staff with a simple but powerful means to establish, manage, maintain and share knowledge.

Supporting the pillars of:
Teaching and Learning Research Community

About

Also Known As: Confluence, Wiki, Knowledgebase

Collaborate provides an organised repository for developing information and documentation based on informal discussion and collaboration.

Features and Benefits

Benefits

Collaborate provides staff with a means by which they can maintain knowledge in context to their day-to-day business (such as internal support documentation, troubleshooting, FAQs etc); while providing a full history of changes.

Key Features

  • Dynamic Content - Provides staff with the ability to have information dynamically created and maintained, collaboratively, between staff within the same area, staff with a similar role/responsibility and staff with a common interest in development of specific types of document such as:
    • Technical Knowledge
    • Design Diagrams
    • Setup Guides
    • Technical FAQs
    • Vendor Provided Information
    • Internal Communication
    • HR
    • Training
    • Discussion space for Projects
  • Collaboration - Allows staff to publish information to and seek collaboration from other staff within their team, staff within their department or staff within UWA.
  • Simple but Powerful Interface - Provides staff with an interface that allows them to create basic content with little or no formatting through to embedded images and/or tables.
  • Access - Access to content within Collaborate can be managed so that viewing and editing is restricted.
  • Feedback - Allows staff to seek feedback either through the recording of comments by other staff; discussions through a forum; or direct editing of content by staff.
  • Office Document Display - Can store and reference Microsoft Office documents within Collaborate pages.
  • Version Control - Allows staff to track updates to both content and attachments.
  • Notification - Allows staff to be notified when one or more pages are updated, or when a new page is created.
  • Advanced Functionality - Allows staff to construct Collaborate content that can facilitate more advanced functionality, such as the use of forms to collect, store and report against information within Collaborate.

Availability and Support

Available to:

All Staff

Support Unit:

Local IT Support Groups

How do I get it:

Once staff have activated their UWA Login they will have basic access to Collaborate.  If additional access is required a ticket must then be lodged with the Service Desk.

Support Hours:

Standard University business hours; Monday - Friday, 8:30am - 5:00pm

Available from:

Both on and off campus.

Cost:

There is no charge for this service offering.

Prerequisites:

An active UWA Login.

You may also be interested in: Local IT support groups

Service Hours

This service is available 24 by 7.

All scheduled maintenance and outage windows will be advised ahead of time.

How do I get it?

Once staff have activated their UWA Login they will have basic access to Collaborate.  If additional access is required a ticket must then be lodged with the Service Desk.

Related Information

Commitments

Individual staff members will:
  • Reference and make use of the online User Guide and related documentation.
  • Submit an appropriate request through the Service Desk should they wish to:
    • discuss the establishment of a new space within Collaborate
    • be provided with additional access to content not currently visible to them
    • discuss the introduction of new functionality
Owners of a Collaborate space will:
  • Act as the first point of contact should a staff member have queries in regard to using Collaborate.
  • Submit an appropriate request through the Service Desk should they wish to discuss any modifications to the existing Collaborate space's configuration.
  • Submit an appropriate request through the Service Desk should they wish to discuss the introduction of new functionality.
  • Advise staff on where they can find information on how to use Collaborate.
Local IT support groups will:
  • Act as the first point of contact should a staff member encounter issues accessing Collaborate.
  • Advise staff on where they can find information on how to use Collaborate.
Business Information & Technology Services will:
  • Ensure the availability of the Collaborate service.
  • Deal with any issues should Collaborate fail to correctly implement a feature or function that is available for use.
  • Review any additional functionality that may provide value upon submission of an appropriate request through the Service Desk.
  • Upon receipt of an appropriate request discuss the requirements-for and help-establish a new space within Collaborate for a team to manage suitable content.

Self Help

 

Business Information and Technology Services

This Page

Last updated:
Wednesday, 17 May, 2017 12:11 PM

http://www.bits.uwa.edu.au/2620811