Business Information and Technology Services

Staff Printing

Staff Printing provides a centrally managed printing solution for staff using desktop and laptop computers supported by Business Information & Technology Services (BI&TS)

Supporting the pillars of:
Teaching and Learning Research Community

About

Also Known As: Printing

Business Information & Technology Services (BI&TS) provide a managed print solution for staff in supported business areas, covering device selection and procurement, a central print server, print queue configuration and support.

Features and Benefits

Benefits

By centrally managing staff printing services, Business Information & Technology Services (BI&TS) ensure that staff are able to gain access to local printers quickly and without the need for technical knowledge. BI&TS can recommend and assist with the procurement of a variety of devices to cover a broad range of requirements, from small desktop printers through to large multi-function printers able to service an entire office area.

Key Features

  • Print Queue Management - A centrally managed print server allow easy connection to local printers. Just search for the printer by name and add it.
  • Procurement - BI&TS can recommend one of several standard models to suit business area requirements, and arrange the purchase where funding is provided
  • Printer Support - BI&TS can offer support for issues relating to printing to the centrally manage print queues
  • Warranty Repairs - BI&TS can arrange repairs for printers and multi-function printers that are covered by vendor or manufacturer warranty
  • Scan to Email - Selected multi-function printers allow staff to send scanned documents from the device straight to their email inbox
  • Consistent Experience - By applying standards and commonality between printing devices, we ensure that your experience remains the same between different areas and printers
  • Faxing - While some multi-function printers are capable of sending documents via fax, BI&TS do not offer support for this feature

Availability and Support

Available to:

All Staff presently working on a Business Information & Technology Services (BI&TS)-managed desktop or laptop

Support Unit:

BI&TS Service Desk

How do I get it:

Contact Business Information & Technology Services via the BI&TS Service Desk or via email

Support Hours:

Standard University business hours; Monday - Friday, 8:30am - 5:00pm.

Available from:

Crawley Campus

Cost:

Procurement costs vary depending on the device.

The service is currently provided at no charge to users in supported business units, and those under negotiated Service Level Agreements

Prerequisites:

Your printer must have been purchased with consultation from BI&TS, and in accordance with our preferred supplier agreement.

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Service Hours

This service is available 24 by 7.
All scheduled maintenance and outage windows will be advised ahead of time

How do I get it?

Contact Business Information & Technology Services via the BI&TS Service Desk or via email

Related Information

Commitments

Individual staff members will:
  • Report any issues to their local IT support groups
  • Attempt to clear paper jams, replace paper, toner cartridges and other consumables
  • Provide all relevant details when logging a ticket, such as printer name and business area
  • Assist in troubleshooting any issues which might be preventing remote access to your computer, such as issues with physical cabling and restarting the device
  • Contact the Service Desk for support only for printers managed under agreement by Business Information & Technology Services (BI&TS)

Business area management will:

  • Maintain responsibility for all servicing requirements, consumables and non-warranty repairs
  • Ensure that devices are kept up to date (within warranty) and replaced as necessary
  • Provide funding for the purchase and ongoing maintenance of printing devices
  • Inform BI&TS of their business requirements when requesting the procurement of a new printer
  • Coordinate the removal and safe disposal of devices that have passed end of life with BI&TS
  • Make arrangements for the provision of user training where required

Local IT support groups will:

  • Provide support for devices in their supported areas

Business Information & Technology Services (BI&TS) will:

  • Ensure the availability of the Staff Printing service
  • Advise of any unscheduled service interruptions
  • Provide support for issues relating to printing and printer installation for printers purchased via BI&TS
  • Contact the hardware vendor on your behalf to arrange for warranty repairs on supported devices
  • Only support printers purchased via BI&TS from the list of supported devices
  • Only create central printing queues for supported devices

Self Help

 

Business Information and Technology Services

This Page

Last updated:
Tuesday, 2 December, 2014 3:33 PM

http://www.bits.uwa.edu.au/2620919